Telephone Skills
Teacher: Jacob
Released: 02-20-2012
Level: Beginner
Price:
Description

WHY?

To answer and conduct a phone call professionally involves more than just using good English and common manners. There are a precise set of protocol for professional telephone etiquette. The truth of the matter is if our telephone skills are not up to par, we will most likely lose business due to the lack of respect shown to others during telephone calls, messaging and asking to hold. Such skills are not only good for customers but also allow us to look mature and professional to our colleagues and also to our boss.

 

HOW?

WQS will teach you the standard international protocol for making phone calls, receiving phone calls, taking and noting messages, voice-mails and also how to properly ask for others to 'hold' on the line. There are several exercises and role-plays that you will do for this class that will help you to get these skills down-pat so that they will come easy to you and benefit you for your entire career. We will also cover appropriate speech and handling complaints over the phone.

Price
Teacher
Jacob

Nationality: American

 

Age: 38

 

Self Introduction: I was born and raised in the Midwest of the USA - the area popular for Standard American English.

I have over twelve years of teaching experience with eight years of teaching in Mainland China and four years teaching in the USA.  

 

EDUCATION & TRAINING

Southern Illinois University at Carbondale 

SIUC Bachelors Degree 2003 - Illinois, USA

Electrical Engineering / Computer Engineering

 

Kingdom Ministry School - USA & Hong Kong

Four years instruction on teaching techniques: Class is designed to prepare men to be capable teachers. Classes were held weekly for two hours (400+ total hours of training). Topics included: Fluent Delivery, Conversational Manner, Poise, Use of Microphone, Visual Contact, Naturalness, etc…

 

PERSONALITY

An experienced and proven-capable teacher. Smart and wise in class design, yet fun and effective in delivery and presentation. 

This rich teaching experience has allowed him to develop excellent teaching techniques and the qualities of discernment, and respect.

 

 

TRAINING EXPERIENCE

Jacob is an enthusiastic and highly effective career educator with a proven track record. 

His 8 years of training in China and 4 years in the USA has given him rich experience which includes very successful courses centered around specific targets for multinational corporations.

The success of these courses has ensured that much of Jacob's work to date has been repeat business for satisfied customers.

 

 

PREVIOUS CLIENTS

JDS Uniphase (JDSU an American Fiber-Optics Co.) - Business Communication Skills for pre-intermediate staff from a variety of departments including Human Resources, IT, Engineering and Sales.

Zoran (Israeli DSP Microchip Design Co.) - Business Communication Skills for pre-intermediate staff from a variety of departments.

Candor (Chinese Lighting Co.) - Business Communication Skills for pre-intermediate and intermediate level office staff from a variety of departments.

Invesco / Great Wall (Chinese Investment Co.) - Provided training based on Longmen's "Market Leader" series of business English courses for business people and students of business English. Students were Managers, Human Resources, Financial Representatives and Office Staff .

Sabrina Scala Manufacturing Co (Chinese luxury handbags co.) - Multiple, consecutive Professional Communication Skills courses for a wide variety of Office Employees. Included speaking and listening skills, business emails, business etiquette, public speaking and international business cultures.

Jacob has excellent references available on request.


Courses by this teacher

Name Level Release Date
Reading Accurately to Improve Spoken English 02-20-2012
Speaking Words Clearly 02-20-2012
Improving Correct Pronunciation 02-20-2012
Understandable - Suitable Volume & Word Choice 02-20-2012
Gestures, Facial Expressions & Eye Contact & Poise 02-20-2012
Appropriate Pausing & Proper Sense Stress & Repetition for Emphasis 02-20-2012
Naturalness & Appearance & Use of Microphone 02-20-2012
Presentations and Visual Aids 02-20-2012
Presenting Products & Services 02-20-2012
Etiquette & Protocol in Business 02-20-2012
Introductions (Self / Others) 02-20-2012
Telephone Skills 02-20-2012
Teleconference Skills 02-20-2012
Email 02-20-2012
Culture - Entertaining / Food & Drink 02-20-2012
Negotiations 02-20-2012
Meetings 02-20-2012
Presentations / Products 02-20-2012
Money & Numbers 02-20-2012
Professional Presentations 02-22-2012
CEO - Custom Courses 02-22-2012
ARCH - Entrepreneur (all WQS courses) 02-22-2012
Business Correspondence 04-13-2012
Business Meetings 04-13-2012
Buying & Selling 04-13-2012
Powered by: Guru: Joomla LMS