STEPS - Business English Skills, Protocol & Etiquette
STEPS course is designed to teach the student the skills necessary to be capable and confident in today's international business arena. We do not only cover the business English skills but also the international protocol and etiquette that gives the student the ability and knowledge so they can advance from a typical worker to a confident business professional.

Courses in this category:
WHY? If a person or company does not follow standard international protocol or etiquette when communicating they will quickly lose the respect and honor from others. Proper international business etiquette and protocol is vital for anyone wanting to be taken serious as a business person or company. When a person or company follows international standards for business communication the result ...
WHY? First impressions are important in social settings but even more so in the business arena. The introduction is an important moment in any business relationship. Not only what we say is important but also how we say it and in what manner - following local customs and international business protocol. Deals and business can be lost simply by giving a bad first impression. HOW? WQS wil...
WHY? To answer and conduct a phone call professionally involves more than just using good English and common manners. There are a precise set of protocol for professional telephone etiquette. The truth of the matter is if our telephone skills are not up to par, we will most likely lose business due to the lack of respect shown to others during telephone calls, messaging and asking to hold. Su...
WHY? To participate teleconferences professionally can be hard to do - even for great and fluent speakers of English. So when you are trying to step into the conversation and interject your point of view and English is your second language the task is all the more harder. There are a set of protocol for professional teleconferencing. These will help us to participate and to do so with the lea...
WHY? Emails are an important part of business communication. Just as someone will judge you (and your company) by the way you take care of your self (bad hygiene, messy hair, tattered clothes)they will also judge you and your ability to do good, professional work by the way you communicate in emails. We not only need to worry about grammar and word choice but also the style and readability of...
WHY? "When in Rome... do as the Romans." So goes the famous adage and it does have meaning for us today in life and especially in business where offending someone or their culture may be very costly to our business relationship and job security. Not only is it polite to take someone else's culture into consideration but also by building a good and respectful relationship we will enable oursel...
WHY? Negotiating is one of the most important business skills a person can master. Whether we are approaching our boss for a raise or we are negotiating big business deals for multinational companies, this talent will prove itself to be most valuable in our career. A truly successful negotiator is not simply 'hard-nosed' - uncompromising and tough - but rather they are knowledgeable and skill...
WHY? Meetings are the time where some people with good, professional business skills shine and lead a good example or when those that are overly shy or do not possess the skills/confidence to participate sit in the back and try not to be noticed. Whether we are leading the meeting, participating or just listening there are a specific set of skills and protocol that, if we learn and use, will ...
WHY? Presentations are another time where some people shine and others shy-away... Presentations are a point in time when get to make a lasting impression on others - hopefully a good one. The fact is everyone gets nervous when making presentations, so the sooner we realize that and then focus on using the nervousness and extra energy to our advantage the quicker we will begin to find true su...
WHY? When dealing with money and numbers we want to project knowledge and confidence. We would never want make a mistake that would result in lost or spoiled business relations - let's say misplace a comma in a price quotation. How we say numbers, what type of currency we use, what symbols and and punctuation are all important and should be learned how to use properly and in what situations. ...
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